Last year Giacom proudly became among the first actually ever step three vendors for Sophos in the uk. We trapped having Robert Marchant off Tinder Corporation on their exposure to altering Sophos licences off to Giacom.
Tinder Organization are a they service business promoting telecoms, It gadgets, network infrastructure and to different people. We have been a Giacom mate for more than 5 years.
Fantastic! Any questions i’ve are always replied quickly, and you may Giacom’s training information was indeed massively great for our very own solution group. All of our Account Movie director Samantha Fleming indicated us toward Giacom’s training webinars, that are quick and easy to help you digest.
Economically we are really happy with the straightforward purchase purchase process and you will monthly agreements. Instance, Sophie Rea from the fund cluster might have been quite beneficial into the making sure that our statements always align with this percentage runs. Plus we have never ever had one difficulties with membership control, even for example in the event the a finish-representative alter their team title their group handle it therefore it generally does not produce people percentage waits – their financing cluster will always screw involved.
We’ve been a beneficial Sophos silver partner for around couple of years. Initially we checked a great amount of cybersecurity choice and you may Sophos is the top – our service people speed it highly.
Whenever Sophos launched they might be utilizing distributors in the place of supplying they direct so you can all of us, all of our Sophos Account Movie director accessible to sort out new switch to own all of us.
Case study: Tinder Firm advises provisioning Sophos as a consequence of Giacom
So we were developed with several other Affect Carrier (CSP) not the same as Giacom. Initial i failed to head as this CSP got pretty good on the web feedback – however they ended up being a nightmare! In the first six months we’d things such as step three additional nonresponsive Membership Executives, price misquotes, borrowing from the bank notes not honoured, licences not being triggered, plus. For example, one of the avoid-profiles is actually wishing over monthly for their the latest Sophos licences, therefore we was in fact chasing after for it each and every day – it was a total almighty faff!
Once i understand during the Giacom’s publication that they were together with Sophos vendors, i got in connection with Samantha to help you switch-over.
Samantha and you will Sophie had been very beneficial obtaining all of us build having Sophos, in addition to the Sophos Specialist party was basically big that have delivering all of us perfect prices and answering all of our inquiries. The lead times with Giacom are good, in 24 hours or less we are able to stimulate the Sophos licences – rather than our prior provider in which we are able to end up being waiting days.
Plus Giacom’s papers is less difficult and easier so you can process. Our earlier Sophos vendor had long and you can perplexing buy purchase forms, but Giacom’s forms try quick and easy so you’re able to fill out.
“Changing the Sophos agreements over to Giacom features however protected us some time and stress! There isn’t to bother with waiting for any situations so you can end up being resolved and i also usually do not spend your time chasing after answers casual like I did inside my earlier CSP.”
Giacom care for any technical issues right away. Emma Hadley on Loans cluster and you may Tracey Seymour throughout the Sophos Expert people currently deal with all of our term contracts, its speed and you may reliability has been an excellent help!
Modifying all of our Sophos agreements out over Giacom provides needless to say spared us time and fret! It’s great with the knowledge that within 24 hours off filling in a PO the fresh new Sophos class have a tendency to stimulate the transaction as opposed to question. There isn’t to consider waiting for people items to feel solved and that i don’t spend your time chasing solutions casual like I did so at my earlier in the day CSP.
Including Giacom enjoys all of us advanced towards the any kind of all of our product upgrades or change. A recent analogy occurs when Samantha helped all of us circulate our very own Microsoft 365 licences out over Microsoft’s The brand new Business Experience (NCE) and you may waiting us to the NCE rates changes.
As a consequence of Giacom we could offer our prevent-profiles very last minute sign ups so you’re able to Sophos, as the there’s no ready. And, he’s a choice of either identity otherwise monthly Sophos licences to suit its team.
Getting Sophos and you will Microsoft 365 positively, this service membership is perfect for. The staff who I’ve verbal to will have small answers. Samantha constantly registers the phone as well as support me which have issues that are not element of this lady big date-to-date. I would personally 100% needless to say recommend Giacom!
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In the 2020, Giacom, DWS and you will Connection Street became the main exact same gang of people, combining three channel top options – telecoms, cloud software functions and cloud charging you.